We stand behind the quality of every pool shell and every piece of equipment we supply. Our warranties are designed to give you long‑term confidence, whether you’re choosing a fully installed pool or a DIY package.
Your Tranquility Pool package includes three main warranty components:
All pool shells include a structural warranty backed by the manufacturer that meets Australian Standards. This protects you against structural defects and long-term integrity issues.
All equipment is covered under individual manufacturer warranties. Each brand provides its own warranty period and is listed with each item at time of purchase.
All fully installed pools completed by Tranquility Pools include a workmanship warranty covering the installation works we perform. This provides peace of mind that your pool has been installed correctly, compliantly, and to industry standards.
*This warranty applies only where Tranquility Pools completes the installation and does not apply to DIY or third-party installations.
We’ll help identify whether the issue relates to installation, equipment, plumbing, or normal maintenance.
>> Contact us via the form below.
This helps the manufacturer assess the issue quickly and recommend next steps. Please ensure all photos and videos are clear and easy to see.
For equipment, we lodge the claim with Reece Customer Care and follow their process.
For fibreglass pool shells, we confirm whether the issue relates to the shell or installation and, where appropriate, coordinate with the manufacturer for inspection or guidance.
For installation-related matters, our team will assess the issue directly and advise on next steps under our workmanship warranty.
Once approved, parts, repairs, or replacements are arranged according to the warranty terms.
Works or modifications carried out by third parties after installation
Ground movement or conditions outside the original site assessment
Whether you’re unsure about a water reading, need help diagnosing an equipment issue, or want guidance on gelcoat care — our team is here to help.
Please note: To help us understand the issue or issues and decide on the best next steps, we will request clear photos or videos during our follow-up communications.
